Apple iPhone/iPad IMAP Setup Guide

There are two ways to access your account on your iPhone or iPad:

a. use the attached setup guide to configure your account within the email program on your device.

b. Please go to our mobile site in your safari browser:


iOS: iPhone (iOS 14- IMAP)

This article will assist you in setting up your iPhone with your Hosted Email mailbox. This article assumes that you have iOS 14 nstalled. If you have an older version, the screenshots below may not align exactly. We recommend running the latest version of iOS. This will ensure your phone has the latest features and security patches.

    1. On the home screen, tap the Settings icon.
    2. Within Settings, scroll down and tap Mail

            3.  Tap Accounts


            4.  Tap Add Account.

            5.  Tap Other at the bottom.

          6. Tap Add Mail Account which is the first option.

            7.  The next screen will ask for basic account information:

                  Name: Your first and last name
                  Password: Your mailbox password
                  Description: Anything you'd like!


            8.  Tap Next in the right corner.


            9.  Make sure IMAP is selected

                 Enter the following server details:

                  Name: Your first and last name
                  Description: Should already be prefilled from last section
                  Password: Your mailbox password

                  Incoming Server Settings
                  Host Name:
                  User Name:
                  Password: Your mailbox password

                  Outgoing Server Settings
                  Host Name:
                  User Name:
                  Password: Your mailbox password 

Note: Even though it says optional, they are NOT optional. If you skip these fields, you will NOT be able to send out email.
            10.  Tap Next


            11. Select the desired settings and tap Save

Next, we are configuring your iPhone to sync your various IMAP folders and prevent duplicate folders from showing up. We call this Folder Mapping; below are the steps to do so.

    1. Within the Mail settings window, select the account that you just added.
    2. Under IMAP, tap Account

           3.  Within the account settings, select Advanced at the bottom

            4.  Under MAILBOX BEHAVIORS, select Sent Mailbox

            5.  Select the appropriate folder under ON THE SERVER.

            6.  Now repeat the previous step for Deleted Mailbox.
                 Ignore the Archive Mailbox, it won't be used.

            7.  Last step! Make sure Deleted Mailbox is selected under MOVE DISCARDED MESSAGES                          INTO. This will ensure deleted messages go to the Deleted Mailbox folder.

            8.  Now you're done! Go back to the home screen and launch the Mail app. Your email should                     appear within a few minutes, depending on the amount of items to sync.


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